How To Fix Outlook 2023 Crashes Issue

How To Fix Outlook 2023 Crashes Issue

Many users have switched to Outlook 2016 since its introduction. With the progression in features, users have reported a few issues, such as when you attempt to respond to a new post, it fails, or any modification causes the app to fail. So, does your Outlook 2016 keep crashing or freezing? If this is the case, don’t be worried. Today, we’ll talk about ways to How to Fix Outlook 2023 Crashes Issue.

You may find the following issues with Outlook 2023:

  • When working in safe mode, it sometimes crashes on startup.
  • When you open the issue, Outlook 2016 crashes.
  • Outlook 2016 crashes due to EMSMDB DLL.
  • Crash case id 1000 is one of the most common problems you can encounter.
  • It can also crash when sending emails, uploading tweets, or loading profiles.
  • EMSMDB32 (is an abbreviation for Emergency Medical Services Management Data Base 32)
  • DLL files can also cause issues with crashes.
  • Outlook 2016 crashes as you try to connect an account.

Solution: Crashing Outlook 2016 in Windows 10

If you aren’t tech-savvy, solving the above problems would be a huge challenge. The following are some possible solutions to the Outlook 2016 keeps crashing issue:


Analyze For Add-in-Related Issues:

Add-ins are third-party items that can cause a crashing issue, slow down Outlook, and cause other issues. The steps for removing the add-ins are described below.

  • Outlook 2016 close.
  • In Windows versions 10, 8.1, and 8, press Windows + R to launch RUN
  • To function in secure mode, type Outlook/safe in the RUN bar and press OK.

fix crash issue in outlook


  • Then, from the file menu, select Options and then Add-Ins.
  • Tap Go after selecting COM Add-ins.
  • Then, press OK after clearing all of the checkboxes in the list.


  • Restart Outlook and review to see if the problem has been resolved. If so, begin by adding add-ins one at a time.


If the issue is not resolved, you will experience Outlook 2016 crashing due to other problems. For better assistance, follow the measures outlined below.


Discuss Outlook 2016 for Faulting Module EMSMDB32 DLL:

Outlook 2016 crashes after upgrading from 2013 to 2016 due to a failure in module EMSMDB32.DLL. This issue is caused by corrupted mailbox views and can be resolved by taking the following steps:

  • Start Outlook with the clean views turn enabled to see if the problem has been resolved.
  • If the problem persists, press Windows key + R to open the RUN command. Enter outlook/clean views into the search box.


If the problems continue, you can try moving the mailbox users to another database.


Microsoft Office Recover

Repairing the office can be helpful, as it will restore the settings of Outlook and make it easier for the software to work correctly. You will do this by taking the steps shown below.

  • Pressing the Windows key + R would launch the RUN button. Enter appwiz.cpl into the address bar.


  • Navigate to the MS Office product that was installed on your device and press Change.


  • Then, press Repair and follow the on-screen directions.

How To Fix Outlook 2016 Crashes Issue

If the following steps do not resolve the Outlook 2016 crashing problem, proceed to the fourth stage, which will assist you in diagnosing the Outlook.


Outlook Diagnosis:

The Microsoft Support and Recovery Assistant assists in locating and resolving the issue. It also suggests the right option for you. Take the following steps:

  • Run the tool set up to correct the problem to do an automated diagnosis.
  • If this does not resolve the issue, access the Microsoft Support and Recovery Assistant for Office 365.
  • After you’ve accessed the Support section, click Outlook and then Next.

How To Fix Outlook 2016 Crashes Issue

  • Then, in the section, choose your problem.

If creating a new Outlook profile does not fix the problem, continue to the section below to resolve the problem.


Create Hardware Acceleration:

Hardware acceleration improves performance in many current applications; however, with this performance boost come several issues that create problems with the software. To resolve the problem, follow the following tasks:

  • To start, open Outlook.
  • After that, move to File >> Options >> Advanced.
  • Navigate to the Display section and select the Disable Hardware Graphics Acceleration checkbox.

How To Fix Outlook 2016 Crashes Issue

After following all the above steps the issue will be resolved; if it is not, continue to the section below.


Delete Existing Email Accounts and Re-Add Them:

A corrupted email address is often the source of Outlook 2016 crashes when inserting accounts. To resolve the issue, you must first delete all email addresses and then re-add them. To do so, take these steps:

  • Open the control panel by searching for it in the “search programmed and files” bar.
  • Then move to User Account >> Mail.

How To Fix Outlook 2016 Crashes Issue

  • On the Mail Windows, select Email addresses.
  • Choose the accounts you want to delete. Do this for all of the accounts.

As you’ve deleted all of the accounts, you’ll need to re-add them. This would recreate all of the accounts and fix the problem entirely. If not, proceed to the next step.


Account Password Checking:

If Outlook 2016 still crashes after adding an account, the issue could be with your account password. Users encounter this issue while modifying their password on another device. The issue is that if you update the password on another computer, current devices will continue to use the old password.

To fix this, you must do the following:

  • Change the account settings and set the password.

After that, Outlook should start working normally. If not, move to the next section.


Analyze The Antivirus:

Antivirus is a device guard that protects the data from malicious attacks carried out by hackers, but it can sometimes interfere with the operation of other applications. Antivirus software can also interfere with the operation of Outlook, resulting in a crash.

To fix these problems, take the following steps:

  • Disable your antivirus software for a short period of time to see if that resolves the issue.
  • If not, delete the antivirus software.

This will support you in solving the Outlook 2016 crashes when opening issue; if not, continue to the section below.


Creating a New Outlook Profile:

When you uninstall a profile, you also delete any files that were connected to or linked to the previous profile. This can also help with the Microsoft Outlook 2016 crashing issue.

First and foremost, if you created your current profile while running SARA, there is no need to make another one. If this is not the case, proceed with the measures outlined below.

  • Open your system’s Control Panel and then choose Mail.
  • Pick the profile you want to delete by clicking Show Profiles.
  • After removing, press ADD.
  • Then enter the profile name in the given box.

How To Fix Outlook 2016 Crashes Issue

  • Enter the user name, SMTP address, and password, then press Next.
  • You can see a message, then press “Don’t ask me about this website again” and allow.

How To Fix Outlook 2016 Crashes Issue

  • Then, enter your login information and click OK.
  • Finally, press the Finish tap.

Advance options are still a lifesaver in any situation; in this case, you can even run SARA advanced diagnostics. Continue reading the segment below.


Using Outlook as an administrator:

It is important to have administrative privileges, because if you do not start Outlook as administrator, it will crash. To be there, simply follow the steps described below:

  • Right-click on the Outlook shortcut on your screen and select Property.
  • From the menu, choose Run as administrator.

How To Fix Outlook 2016 Crashes Issue

  • Although doing this every time can become boring, there is another way to run Outlook with administrative rights all of the time:
  • Right-click the Outlook shortcut on your screen and select Assets from the drop-down menu.

How To Fix Outlook 2016 Crashes Issue

  • Then, under the compatibility tab, select “Run this programmed as an administrator.”

That’s it; Outlook will now now open with administrator rights, and you won’t have any problems with it crashing.


Remove iCloud and Internet Calendar:

Deleting iCloud and internet calendars from your device can help in the solution of the crashing problem. You will get rid of it by doing the following:

  • Move to the Control Panel >> User Accounts >> Mail.
  • Then click Show profiles.
  • After selecting Profile, click on the data file properties.
  • iCloud and internet calendars can be removed.

Following all of the steps to see if the problem is still there. If so, move to the next section.


When you run this, you will get basic details about Outlook problems and solutions. It also helps you by having a service engineer who will help you in resolving the issue.

  • Run the advanced diagnostics from Outlook.
  • This will search and notify you of any problems as well as possible solutions.

These moves have solved my Outlook 2016 crashing problems and improved the software’s operation. We hope this information is useful to you as well. If this article was helpful to you, please let us know in the comments section below. If you are still facing problems, you can chat with our Experts on who will fix your Outlook 2016 keeps crashing issues.




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Written By

Elena Fiore

Elena Fiore is a Technical Writer in Webmail Tech with over 8 years of experience and specializes in email and cloud computing. His specialty is writing about such as Outlook, Yahoo, Verizon, SBCGlobal, Gmail, Apple Mail, AOL, WildW, Cash App, and others.